Refund Policy
Effective Date: 25 March 2025
At Safe Choice Bookkeeping, we are committed to providing high-quality bookkeeping services. This Refund Policy outlines the circumstances under which refunds may be issued, in accordance with the Australian Consumer Law (ACL).
1. Services Provided
We offer professional bookkeeping services, including but not limited to:
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Accounts payable and receivable management
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Bank and credit card reconciliations
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Payroll processing
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Financial reporting
2. Change of Mind
Please note that refunds are not provided for a change of mind. Once services have commenced, we are unable to offer refunds if you simply change your mind or no longer require the services.
3. Service Issues
If you believe there is a problem with the service provided, please contact us promptly to discuss your concerns. Under the ACL, you are entitled to a refund or other remedy if the service:
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Is not provided with due care and skill
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Is unfit for the purpose you asked for
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Does not achieve the result you requested
In such cases, we will work with you to resolve the issue, which may include re-performing the service or providing a refund, depending on the circumstances.
4. Refund Process
To request a refund, please contact us in writing at safechoicebookkeeping@gmail.com with the following information:
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Your name and contact details
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Details of the service provided
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The reason for the refund request
We will review your request and respond within 5 business days. If approved, refunds will be processed using the original payment method unless otherwise agreed.
5. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
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Phone: 0408 373 491